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Frequently Asked Questions (FAQ)

Common questions and quick answers for brands using Loyalteez.

🚀 Getting Started​

How do I get started with Loyalteez?​

Quick Answer: Follow these 4 simple steps:

  1. Create Your Account - Set up your brand profile
  2. Deposit Funds - Add your loyalty budget
  3. Configure LTZ Distribution - Set up automatic rewards
  4. Create Perks - Design redeemable rewards

Time to Complete: ~30 minutes

See Also: Welcome Guide | Account Setup

Do my customers need any special accounts or setup?​

Quick Answer: No! Loyalteez automatically creates secure accounts for customers behind the scenes. They never need to install anything or do any technical setup.

How It Works:

  • Customer performs an action (signs up, makes purchase, etc.)
  • Loyalteez automatically creates a secure wallet for them
  • LTZ credits are automatically distributed
  • Customer can redeem perks without any blockchain knowledge

See Also: How It Works

How long does it take to set up?​

Quick Answer: About 30 minutes to get fully set up and running.

Breakdown:

  • Account creation: 5 minutes
  • Profile setup: 5 minutes
  • Deposit funds: 5 minutes
  • Configure rewards: 10 minutes
  • Create first perk: 5 minutes

See Also: Account Setup | Quick Start Guide

💰 Pricing & Deposits​

How much does Loyalteez cost?​

Quick Answer: Simple pricing: 1 USD = 1,000 LTZ credits

What's Included:

  • ✅ No monthly fees
  • ✅ No setup costs
  • ✅ No transaction fees
  • ✅ Pay only for LTZ you distribute

Example Budgets:

Monthly BudgetLTZ CreditsUsers Rewarded*
$100100,000 LTZ~200 users
$500500,000 LTZ~1,000 users
$1,0001,000,000 LTZ~2,000 users
$5,0005,000,000 LTZ~10,000 users

*Based on average 500 LTZ per user

See Also: Pricing Details | Deposit Funds

What's the minimum deposit?​

Quick Answer: $10 USD (10,000 LTZ credits)

See Also: Deposit Funds

Is there a maximum deposit?​

Quick Answer: No maximum. However, deposits over $100,000 may require additional verification for security.

See Also: Deposit Funds

How long does it take for LTZ to appear after depositing?​

Quick Answer:

  • Stripe payments: Instant (1-2 seconds)
  • Bank transfers: 1-3 business days

See Also: Deposit Funds

Can I get a refund?​

Quick Answer: Yes, within 30 days. Contact [email protected] with your transaction ID.

See Also: Deposit Funds

Can I set up recurring deposits?​

Quick Answer: Yes! Contact [email protected] to set up auto-top-up when your balance drops below a threshold.

See Also: Deposit Funds

🎁 LTZ Distribution & Rewards​

How do customers earn LTZ?​

Quick Answer: You configure the rules in Settings → LTZ Distribution. Customers automatically earn LTZ when they perform actions you've configured.

Common Reward Rules:

  • Sign up → 100 LTZ
  • First purchase → 500 LTZ
  • Newsletter signup → 25 LTZ
  • Referral → 1,000 LTZ
  • Subscription renewal → 200 LTZ

See Also: LTZ Distribution Guide

How do I configure which actions earn rewards?​

Quick Answer: Go to Settings → LTZ Distribution in your Partner Portal.

Steps:

  1. Click "Choose Industry Template" (or configure manually)
  2. Set reward amounts for each event type
  3. Configure restrictions (once per user, daily limits, etc.)
  4. Save your configuration

See Also: LTZ Distribution Guide

Can I customize reward amounts?​

Quick Answer: Yes! You have complete control over:

  • Which actions earn LTZ
  • How much LTZ each action earns
  • Restrictions (once per user, daily limits, etc.)

See Also: LTZ Distribution Guide

How do I track how much LTZ I've distributed?​

Quick Answer: Check your Dashboard → LTZ Activity section. You can also view detailed analytics in the Analytics tab.

Metrics Available:

  • Total LTZ distributed
  • LTZ distributed per event type
  • Active users
  • Redemption rates

See Also: Dashboard Overview

🎯 Perks & Redemptions​

What is a perk?​

Quick Answer: A perk is a redeemable reward that customers can claim using their LTZ credits. Examples include discounts, VIP access, free products, or special offers.

See Also: Creating Perks Guide

How do customers redeem LTZ?​

Quick Answer: They visit your perk marketplace (or your website with embedded perks) and "purchase" perks using their LTZ balance. The transaction is gasless - customers don't pay any fees.

Redemption Flow:

  1. Customer browses perks
  2. Clicks "Claim Perk"
  3. Confirms redemption (no fees)
  4. LTZ deducted from balance
  5. Digital certificate created
  6. Customer receives confirmation

See Also: Creating Perks - Redemption Flow

How do I create a perk?​

Quick Answer: Go to Perks → Create Perk in your Partner Portal.

Steps:

  1. Enter perk name and LTZ cost
  2. Add description (optional)
  3. Configure advanced options (optional)
  4. Click "Create Perk"

See Also: Creating Perks Guide

What should I price my perks at?​

Quick Answer: Start with these guidelines:

  • Low-Value Perks (100-500 LTZ) - Small rewards for frequent engagement
  • Mid-Value Perks (500-2,000 LTZ) - Meaningful rewards for regular customers
  • High-Value Perks (2,000+ LTZ) - Premium rewards for loyal customers

See Also: Creating Perks - Best Practices

Can I limit how many times a perk can be claimed?​

Quick Answer: Yes! You can set:

  • Max Supply - Total number of times the perk can be claimed
  • Max Per User - How many times each user can claim it

See Also: Creating Perks - Advanced Options

What happens when a customer claims a perk?​

Quick Answer:

  1. LTZ is deducted from their balance
  2. A digital certificate is created
  3. You see the claim in your dashboard
  4. Customer receives confirmation

See Also: Creating Perks - Redemption Flow

🔐 Account & Security​

How do I create an account?​

Quick Answer: Visit partners.loyalteez.xyz and click "Create Account."

Steps:

  1. Click "Continue with Privy"
  2. Enter your work email
  3. Verify with 6-digit code
  4. Complete your profile

See Also: Account Setup Guide

What email can I use?​

Quick Answer: Only professional/work email addresses are accepted to keep brand accounts verified and compliant.

See Also: Account Setup Guide

Is my data secure?​

Quick Answer: Yes. Loyalteez uses enterprise-grade security:

  • SOC 2 Certified - Enterprise security standards
  • GDPR Compliant - Privacy-first architecture
  • 256-bit Encryption - All data encrypted
  • Secure Accounts - Powered by Privy (enterprise authentication)
  • Bank-Level Security - Protected by industry-leading infrastructure

See Also: Security & Compliance

What is the Metadata Salt/Security Key?​

Quick Answer: A unique encrypted key that anonymizes your brand data for privacy and compliance. It's generated once and cannot be changed.

Important: Download and save the backup file - you'll need it if you ever need to recover your account.

See Also: Account Setup - Security Key

Can I change my brand information?​

Quick Answer: Yes! Go to Settings → Profile and update any information. Changes take effect immediately.

See Also: Account Setup - Profile

📊 Analytics & Monitoring​

How do I track my loyalty program performance?​

Quick Answer: Check your Dashboard and Analytics tab in the Partner Portal.

Metrics Available:

  • Total LTZ distributed
  • Active users and engagement
  • Perk redemption rates
  • Transaction success rates
  • Customer growth over time

See Also: Dashboard Overview

Can I see which customers earned LTZ?​

Quick Answer: Yes! Check Analytics → Events to see detailed information about LTZ distribution, including which customers earned rewards and when.

See Also: Dashboard Overview

How do I see perk redemption analytics?​

Quick Answer: Go to Perks → Click on any perk → View the Claims tab to see:

  • Total claims
  • Who claimed it
  • When they claimed
  • Transaction details

See Also: Creating Perks - View Claims

🔧 Technical Questions​

Do I need to know about blockchain?​

Quick Answer: No! Loyalteez handles all blockchain complexity behind the scenes. Your customers never need to know about blockchain, wallets, or gas fees.

See Also: How It Works

What technology powers Loyalteez?​

Quick Answer: Loyalteez uses enterprise-grade secure infrastructure - fast, reliable, and cost-effective. Your customers never need to know the technical details!

For Developers: Check out docs.loyalteez.app for technical documentation.

See Also: Developer Documentation

How do I integrate Loyalteez into my website?​

Quick Answer: Add a simple script tag to your website. No technical setup required!

For Developers: See the Developer Documentation for integration guides.

See Also: Developer Documentation

🎯 Use Cases​

What industries can use Loyalteez?​

Quick Answer: Any brand that wants to reward customers! Common use cases:

E-Commerce

  • Reward purchases with LTZ
  • Offer discount perks
  • Incentivize reviews and referrals

SaaS / Software

  • Reward new signups
  • Incentivize annual subscriptions
  • Offer VIP features as perks

Content / Media

  • Reward newsletter signups
  • Incentivize content sharing
  • Offer premium content as perks

Education

  • Reward course completion
  • Incentivize student engagement
  • Offer certificate perks

See Also: Use Cases

Can I use Loyalteez for a mobile app?​

Quick Answer: Yes! Loyalteez supports web, mobile apps (iOS, Android), and integrations with Discord, Telegram, Shopify, and more.

See Also: Developer Documentation - Mobile

🆘 Troubleshooting​

My payment failed. What should I do?​

Quick Answer: Common reasons:

  • Insufficient funds
  • Bank declined transaction
  • Expired card

Try again or contact your bank. If issues persist, email [email protected].

See Also: Deposit Funds - FAQ

LTZ isn't being distributed to customers. Why?​

Quick Answer: Check these:

  1. Automation enabled? Settings → LTZ Distribution → Enable Automation
  2. Funds available? Check your LTZ balance
  3. Reward rules configured? Verify event types have rewards set
  4. SDK integrated? Ensure script tag is on your website

See Also: LTZ Distribution Guide

Customers can't claim perks. What's wrong?​

Quick Answer: Check these:

  1. Perk active? Ensure status toggle is ON
  2. Supply available? Check if max supply is reached
  3. User limit? Verify user hasn't exceeded max per user limit
  4. Customer has enough LTZ? Check their balance

See Also: Creating Perks Guide

I can't log into my account. Help!​

Quick Answer:

  1. Check you're using the correct email
  2. Try "Resend code" if email verification didn't arrive
  3. Check spam folder
  4. Contact [email protected] if issues persist

See Also: Account Setup Guide

📞 Support & Resources​

How do I contact support?​

Quick Answer:

  • Email: [email protected]
  • Response Time: Within 24 hours
  • Emergency: Available for critical issues

When contacting support, include:

  • Your Brand ID (found in Settings → Account)
  • Description of the issue
  • Screenshots if applicable
  • Steps to reproduce (if applicable)

Where can I find more documentation?​

Quick Answer:

Is there a community or forum?​

Quick Answer: Check our GitHub for community discussions and updates: github.com/Alpha4-Labs

🎯 Quick Links​

Still have questions? Email us at [email protected]